Refund policy
Return & Refund Policy
30-Day Return & Exchange Guarantee
We want you to feel confident with your MiniGunSafe purchase. If you are not completely satisfied with your order, you may request a return or exchange within 30 days of receiving your item.
We provide free returns and exchanges during the return period. Please contact our customer support team before sending any product back.
Email: vip@minigunsafe.com
Return Eligibility
To be eligible for a return or exchange:
- The product must be unused and uninstalled.
- The item must be returned in its original condition.
- All original accessories, parts, and packaging must be included.
- Proof of purchase is required.
Products that have been installed, modified, damaged, or show signs of use may not be eligible for return.
How to Start a Return
To request a return or exchange, please contact us at:
Please include:
- Order number
- Reason for return
- Photos or videos of the product condition
After reviewing your request, our support team will provide return instructions.
Please do not send products back without contacting us first. Returns sent without prior approval may not be accepted.
Custom Products
MiniGunSafe provides customized vehicle solutions designed for specific vehicle models and customer requirements.
Due to the customized nature of these products, custom vehicle solutions are not eligible for return unless the product has a manufacturing defect or quality issue.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, missing parts, or you receive the wrong item, please contact us as soon as possible.
Please provide:
- Photos of the issue
- Videos showing the problem (if applicable)
After evaluation, we will provide an appropriate solution, including:
- Replacement parts
- Product replacement
- Refund assistance
Exchanges
If you need a different product or replacement, please contact our support team first.
Once your return request is approved, we will guide you through the exchange process.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund approval status.
If approved, your refund will be processed to your original payment method within 30 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Email:
vip@minigunsafe.com